PerfectSense’s Response to Covid-19

PerfectSense’s Response to Covid-19

We are working to protect our customers and support our colleagues during this ongoing crisis.

The Covid-19 situation in Canada continues to evolve every single day, and it is impacting us all at a very personal level.

At PerfectSense, we are taking important steps to safeguard everyone, including our customers, our colleagues, and the communities we serve.

Reduced Customer Service Hours

Reduced Customer Service Hours - Covid-19

In order to safeguard the wellness of our staff, all customer service representatives are now working from home on a reduced schedule. Although this may cause delays responding to your inquiry, we will do our best to get back to you as quickly as possible.

Product Availability & Shipping Delays

Shipping Delays - Covid-19

The Covid-19 Pandemic has impacted our production and fulfilment facilities as well, which has caused unexpected delays fulfilling orders, including scheduled back-orders. We are working hard to overcome these obstacles, and will ship out products as soon as we possibly can. Those who cannot wait will be refunded as quickly as possible.

Extra precautions are in place for our shipments

Extra shipping precautions and contactless delivery

Utilizing the professional fulfilment & contactless delivery services of our partners at Amazon FBA, we are ensuring that all products  arrive to our customers in a safe and secure manner.

Our Commitment to Our Customers

As a small business, we understand the impact that COVID-19 is having on communities, families, and businesses throughout Canada.

We are committed to fulfilling our customers sleep needs as quickly as we possibly can and we appreciate your patience as we work through these difficult times.

Be diligent. Be Safe.

Lukas Henderson
PerfectSense Home Inc.

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